eBET's team of trained personnel and qualified sub-contractors have the depth of experience and expertise to ensure the smooth operations of your systems.
The investment in an eBET gaming system is a major purchase, we recognise the need to support our systems with an uncompromising level of commitment that will ensure the best ongoing results for your venue.
You have a variety of options to choose from. Whether you opt for telephone support or a dedicated team for hardware support, you can be re-assured our knowledge and service is second to none. After all, gaming systems is what we do.
eBET offers a dedicated call-centre with 24-hour phone support and telephone-modem support, enabling our qualified support staff to remotely dial into your system and help you with your daily operations.
eBET's support staff can also visit your venue to resolve any issues that may occur.
The eBET support staff have years of industry experience and know the daily operations of both large and small gaming venues. You can choose from various service and support programs, including hardware and software support, or software only support.
Support Packages
eBET's Support packages include:
Premium Package Hardware and Software Support
The Premium Package ensures your venue has 24-hour support.
Standard Package Hardware and Software Support
The Standard Package covers your venue from 8AM to 8PM seven days per week.
Standard Package Software Support
The Standard Package covers your venue from 8AM to 8PM seven days per week for software support.
** eBET also offers parts, labour and training discounts to customers on support packages.
No Package.
eBET's current "pay per call" hourly rate applies, with the minimum charge being one hour.
More Information
Contact Sue Hopkins on 02 8817 4715 or shopkins@ebetgroup.com.
